Frequently Asked Questions
Everything you need to know about shopping with NewEngland.com
What are your standard shipping rates and delivery times?
We offer flat-rate shipping across the continental United States. Standard orders typically process within 1-2 business days and arrive within 5-7 business days via UPS or USPS.
What is your return policy for New England-themed merchandise?
We want you to love your purchase. If you are not satisfied, you can return most items in their original condition within 30 days of delivery for a full refund, excluding shipping costs.
Do you offer international shipping?
Currently, we only ship to addresses within the United States and Canada. We are looking into expanding our shipping capabilities to more international destinations in the future.
How can I track my order status?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your package's progress.
Are the products sold on your site locally sourced?
We take pride in curating a selection of products that celebrate the New England spirit. Many of our items are sourced from local artisans and regional manufacturers to ensure authentic quality.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal, Apple Pay, and Google Pay.